About Our Services

Q: What is Human Factors and Human Performance training?
A: Human Factors and Human Performance training focuses on optimising human potential and reducing human error by applying psychological, behavioural and physiological principles. This training is a vital component to safe, effective and efficient operations, particularly in safety-critical or high-risk environments, such as aviation, healthcare and manufacturing to name but a few.

Q: What types of training programs do you offer?
A: We offer a wide range of training programs tailored to different industries. These include workshops on human factors awareness, error management strategies, leadership and communication skills for high-reliability organisations, and customised training solutions based on specific client needs.

Alternatively, we provide 1, 2 or 3-day courses using the interpersonal Skills LAB synthetic training system, offering state-of-the-art Non-Technical Skills development in a safe, collaborative team environment. This unique and versatile training system delivers unrivalled opportunities for exercising team behavioural skills through the completion of simulated 'missions'. Participants will find it novel, challenging, enthralling and, importantly, fun.

Consulting Services

Q: What consulting services do you provide?
A: Our consulting services are designed to help organisations implement effective human factors strategies. This includes organisational assessments, designing human-centered systems, enhancing team performance, and developing a strong safety culture. We work closely with our clients to identify areas for improvement and to develop practical solutions.

Q: How do you customise your consulting services for different industries?
A: We start with a thorough assessment of your organisation's specific needs, challenges, and objectives. Based on this assessment, we tailor our consulting services to address the unique aspects of your industry, ensuring that our solutions are both effective and relevant.

Engaging Our Services

Q: How can our organization benefit from your services?
A: By leveraging our expertise in human factors and human performance, your organisation can significantly reduce human error, enhance safety, improve operational efficiency, and foster a positive safety culture. Our training and consulting services are designed to equip your team with the knowledge and skills needed to perform at their best.

Q: How can we start working with you?
A: The first step is to contact us through our website or via email to schedule an initial consultation. During this consultation, we will discuss your organisation's needs, challenges, and goals to determine how our services can best support you.

Pricing and Availability

Q: What is the cost of your training and consulting services?
A: The cost of our services varies depending on the scope and complexity of the project, the length of the training program, and the level of customisation required. We offer competitive pricing and will provide a detailed quote after consultation.

Q: How far in advance do we need to book your services?
A: We recommend contacting us at least 3 months in advance to ensure availability. This time-frame allows us to tailor our services to your needs and schedule the training or consulting sessions at a time that is convenient for your organisation.

After Service Support

Q: Do you provide support after the training or consulting services are completed?
A: Yes, we offer follow-up support to ensure that the strategies and skills learned during the training are effectively implemented. This may include follow-up meetings, additional resources, or coaching sessions.

Contact Information

Q: How can we contact you for more information or to schedule a service?
A: Please visit the Contact Us page on our website for our email address, phone number, and a contact form. Our team is ready to answer any further questions you may have and to assist you in scheduling our services.